HOT NEW GCX-GCD MOCK TEST - LATEST GENESYS GENESYS CLOUD CX: DEVELOPER CERTIFICATION - GCX-GCD DETAIL EXPLANATION

HOT New GCX-GCD Mock Test - Latest Genesys Genesys Cloud CX: Developer Certification - GCX-GCD Detail Explanation

HOT New GCX-GCD Mock Test - Latest Genesys Genesys Cloud CX: Developer Certification - GCX-GCD Detail Explanation

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Tags: New GCX-GCD Mock Test, GCX-GCD Detail Explanation, GCX-GCD Latest Study Notes, GCX-GCD Valid Exam Camp Pdf, GCX-GCD Exam Consultant

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Genesys Cloud CX: Developer Certification Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which of the following statements is NOT true regarding numbering plan?

  • A. It has to be created manually
  • B. Numbering plan can be added or modified based on the organizational requirements
  • C. Numbering plan is also known as a dial plan.
  • D. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.

Answer: A

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.


NEW QUESTION # 67
To assign a Prompt resource using the API, you must have the _______________ permission assigned.

  • A. Architect > UI > View
  • B. Architect > UserPrompt > Add
  • C. Architect > DatahaseTable > Add
  • D. Architect > UserPrompt > View
  • E. Architect > UserPrompt > Edit

Answer: E

Explanation:
To assign a Prompt resource using the Genesys Cloud CX API, the Architect > UserPrompt > Edit permission is required. This permission allows users to modify existing user prompts, including assigning resources to them. Without this permission, attempts to assign a prompt resource via the API will be unsuccessful.


NEW QUESTION # 68
The typing notifications can be sent to the chat window using a POST with the _______________.

  • A. Member ID
  • B. Conversation ID + Member ID +Session ID
  • C. Conversation ID + Session ID
  • D. Conversation ID + Member ID

Answer: D

Explanation:
In Genesys Cloud CX, to send typing notifications to the chat window, you use aPOSTrequest to the/api/v2
/conversations/{conversationId}/participants/{participantId}/typingendpoint. This requires both the Conversation ID and the Participant (Member) ID to correctly identify and notify the specific participant within the conversation.


NEW QUESTION # 69
Where, in Genesys Cloud CX, can you search for people in your organization and add external contacts?

  • A. Activity
  • B. Documents
  • C. Location
  • D. Directory

Answer: D

Explanation:
In Genesys Cloud CX, the Directory allows you to search for individuals within your organization and add external contacts. The Directory provides a streamlined view of all contact and organization data, enabling efficient management of both internal and external contacts.
Reference:https://help.mypurecloud.com/articles/about-external-contacts/


NEW QUESTION # 70
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

  • A. 80% of calls must be answered within 20 seconds.
  • B. 20 chats and calls must be answered in 80 seconds.
  • C. 80 calls must be answered every 20 seconds.
  • D. 20 chats and calls must be answered in 80 seconds.

Answer: A

Explanation:
In Genesys Cloud CX, a Service Level of 80 with a Service Level Target of 20 seconds means the goal is to answer 80% of incoming voice interactions within 20 seconds, aligning with common contact center performance standards.


NEW QUESTION # 71
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